OBC
ORIENTAL BANK OF COMMERCE
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Oriental Bank of Commerce Bill Centre- FAQs

What is the Oriental BillPay service?

Oriental BillPay Service is a bill presentment and payment service on the internet & in your branches. Oriental BillPay Service allows you to pay most of your recurring bills including telephone bills, electricity bills, mobile bills, credit card bills, insurance premium etc. By presenting an electronic summary of your bill online and sending you timely e-mail reminders Oriental Bank of Commerce Bill service manages the entire bill payment process online. Also you continue to receive the physical copy of the bill as you used to before With value added features like scheduling of future payments, standing instructions for automatic payments and online archiving of bills, Oriental Bill Pay Service Centre truly removes the burden of handling recurring bill payments.

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Do I have to open/have a bank account with Oriental BillPay Service to use this service?

Your existing account ( Savings, Current, OD & CC ) with any of the Oriental Bank of Commerce branches will do.

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What are the features of this service?

Online access anyday, anytime, anywhere


There are no holidays at Oriental Bill ay Service Centre. The service is available to you 24 hours a day, 7 days a week, 365 days a year. If you can get on the Internet, you can pay your bills.

E-mail notification

Oriental Bill Pay Service Centre 's e-mail notifications will keep you informed at all times. We will send you an e-mail as soon as a bill arrives, a reminder to keep your account funded before a debit, and of course we will confirm all payments made by you.


Bill payment and tracking

Oriental BillPay Service Centre Centre 's "Bill Inbox" gives a snapshot of your pending bills with all key details on one page. On the same page Oriental BillPay Service Centre 's "Bill Outbox" gives you details of all payments scheduled by you.

Manual Pay and Auto Pay

Oriental BillPay Service Centre provides you the flexibility of 2 payment options -

Manual Pay and Auto Pay.

The Manual Pay facility allows you to authorise each and every individual payment. Every time a bill arrives at Oriental BillPay Service Centre you would be notified via e-mail, so that you can visit your personal Bill Inbox on www.obcindia.com and review the bill and specify the exact amount and date before issuing a payment instruction. We will only pay when you tell us to do so.

The Auto Pay facility is a payment option through which you can authorise Oriental BillPay Service Centre to make payments on your behalf for your bills without requiring your approval each time. With Oriental BillPay Service Centre you can set up predetermined limits for the Auto Pay facility. Payments will be made automatically as long as the bill amount is within the limits set by you. However if the bill amount exceeds the specified limits, you will be intimated through e-mail and payment will only be made after you approve the same on the site.

Archiving of bills


Oriental BillPay Service Centre archives all your bills for the past twelve months online. Our Archives section allows you to generate customised reports of all bills and payments made (datewise, billerwise, etc) over the last twelve months.

Customer support

We are committed to making bill paying easier for you. In case of any queries just send us an
e-mail your queries to us at support_billpay@obc.co.in, you can also call us at 9604-000-999.
Or you can contact your nearest designated Oriental Bank of Commerce branch for more information on this service.

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How does this service work?

After you register for this service by filling up a form (available in your branch & on this site), you will start receiving your bills on the site. When a bill arrives, you can just log on to www.obcindia.com and make the payments
.

 

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Which bills can I pay through Oriental BillPay Service Centre ?

You can pay the following bills through us :-

Delhi NCR

( Telephone ) MTNL, TouchTel, Haryana - Gurgoan & Faridabad, BSNL - Gurgaon, TouchTel Delhi,
( Electricity ) North Delhi Power Ltd, ( Cellular Phone ) Escotel, Airtel, Hutch, ( Insurance ) LIC, ICICI Pru Life,
ING Vysya, Max New York Life, Birla Sun Life, ( ISP ) Now - India, Satyam Infoway, ( Credit Card ) ICICI Bank,
( Paging Service ) Mobilink, ( Magazine Subscription ) Consumer Voice.


Chandigarh

( Telephone ) BSNL, HFCL - Connect, ( Electricity ) UT, ( Cellular Phone ) Spice Cell, Airtel ( Insurance ) LIC, ICICI Pru Life,
ING Vysya, Max New York Life, Birla Sun Life, ( ISP ) Dishnet DSL, Satyam Infoway, ( Credit Card ) ICICI Bank,

( Magazine Subscription ) Consumer Voice.

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Is it safe to transact through Oriental Bank of Commerce Bill Centre?


Complete security of your transactions & information is our foremost consideration.
Oriental BillPay Service Centre is password protected i.e. the access to the service or to any of your personal or financial information on the web-site is provided only if a user provides the valid Login Name and Password.

Further, all Online Information Exchange is Encrypted. Unlike normal Internet communication, information provided to us at our website is sent in a "secure session" established with Secure Sockets Layer (SSL technology). SSL technology secretly encodes the information that is sent over the Internet between your computer and our website. The encryption is done using 128-bit RC4 encryption, the maximum level of encryption posOriental Bank of Commercele on Internet.

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How much will this service cost me?

This Service will cost you Rs 5/- per transaction

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What happens if I have a dispute with a biller?

If the dispute is related to payment made through us, then we will take up the matter with the biller & endeavour to resolve the dispute.

However, if the dispute is related to the amount or any other particular of the bill you will need to contact the biller directly, just as you do today. For example, lets say you receive a bill from MTNL for Rs 1000/-, whereas according to you the bill amount should not exceed Rs 600/-, then you will have to solve the dispute with MTNL directly.


How can I get help or have a question answered?

You can e-mail your queries to us at support_billpay@obc.co.in, you can also call us at 9604-000-999

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