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 10 Most Frequently Asked Questions

Who is providing this service ?
This unique service is brought to you by Billjunction Payments Ltd., a network company of ICICI Venture. Billjunction enables you to view, pay and manage your bills the hassle free way. With Billjunction service, visits to collection centres / drop-boxes, long queues would be a thing of the past.

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How does Billjunction work?
Billjunction helps you to view, pay and manage all your bills from the convenience of your desktop or the telephone.
Billjunction gives you the flexibility to pay your bills through the Internet (www.billjunction.com) or through the Telephone via its Dial 'n' Pay service (Dial 1901-33-1901) or through SMS.

After the customer registers with Billjunction, he is assigned a -

i) User ID & Password to login to www.billjunction.com
ii) ID Number & TPIN to dial-in to 1901-33-1901

Once the customer is logged in, he can get to view (in case of Internet) or hear (in case of Telephone) the bill details.

To pay the bill, all the customers are required to click on 'Pay' button (in case of Internet) or to Press the 'Key Pad' of the Telephone instrument (in case of Telephone) or to 'REPLY' to the SMS message.

Once the bill payment instruction has been given, Billjunction sends it for processing to Reserve Bank of India. All these bill payment instructions are processed via RBI's Electronic Clearing Service (ECS). Your bank account is debited for an amount equal to the bill amount that you instruct us to pay. This money is then remitted to your Service Provider for whom the bill was due.

Billjunction keeps you informed about the status of your bills through e-mail / SMS reminders - right from the time when a new bill arrives, to due-date reminders and of course, confirmation of your bills paid.

For more information on this Service, do go through the other links of our FAQ section.

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What are the features & benefits of this service?

Online access - any day, anytime, anywhere

 There are no holidays at BillJunction. The service is available to you 24 hours a day, all 365 days a year. All you need is access to  the Internet to pay your bills.

No new bank account

 You can pay your bills through any of your bank accounts. You can makepayments through one or multiple bank accounts.  What's  more … you don't even need a credit / debit card to use this Service.

E-mail / SMS notification

  BillJunction's email / SMS notifications keep you informed at all times. We will send you an email / SMS alert as soon as a bill arrives,  a reminder before your bill become overdue, an alert to keep your bank account funded before a debit, and of course we will  confirm all payments made by you.

Bill payment & tracking

 BillJunction's Bill Inbox gives you a summary of your pending bills with all key details. On the same page, the Bill Outbox gives you details of all payments scheduled by you.

Manual pay & Auto pay

  BillJunction provides you the flexibility of 2 payment options - Manual Pay and Auto Pay. 
With the Manual Pay facility, you authorise each payment. Every time a bill arrives at BillJunction, you would be sent an email, so   that you log in and review the bill in the Bill Inbox, and specify the exact amount and date before issuing the payment instruction. We will only pay when you tell us to do so.
 With the Auto Pay option, you can authorise BillJunction to make bill payments on your behalf without requiring your approval each  time. You can set up an amount limit, up to which we will automatically pay the bill. If bill amount exceeds the set limit, you'll be  intimated for an authorisation.

Archiving of bills

 BillJunction.com archives all your bills online for the last twelve months. Our Archives section allows you to generate customised  reports of all bills and payments made (as per date, biller, and source of payment) over the last twelve months. In addition we store all bill and payment details offline for up to 36 months.

Customer support

  We are committed to making bill paying easier for you. In case of any queries, you can call us at our 24 hour Customer Service  Centre at 96280-96288, for chandigarh dial 0172 - 5072530, or login to BillJunction.com and send us an email through your secure mail-box provided by us. You can also  send us your queries at support@techprocess.co.in.

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Which bills can I pay through Billjunction?
You can pay most of your recurring bills through us. At present the service is available in Mumbai, Delhi NCR, Pune, Kolkata, Bangalore, Hyderabad, Ahmedabad, Chennai and Chandigarh.

Please click on the 'City' below to view the list of bills you can pay through Billjunction.

 Bangalore   
Chennai   
  Hyderabad   
 Kolkata  
Pune 
 

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Is It safe & secure to transact through Billjunction?

Complete security of your transactions & information is our foremost consideration.
BillJunction is password protected i.e. the access to the service or to any of your personal or financial information on the web-site is provided only if a user provides the valid Login Name and Password.

Further, all Online Information Exchange is Encrypted. Unlike normal Internet communication, information provided to us at our website is sent in a "secure session" established with Secure Sockets Layer (SSL technology). SSL technology secretly encodes the information that is sent over the Internet between your computer and our website. The encryption is done using 128-bit RC4 encryption, the maximum level of encryption possible on Internet.

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Do I have to pay any service charge to use this service?


Billjunction endeavours to simplify your life by bringing all your bills from your desk to your desktop. With our Free email / SMS reminder facility, you are always informed about the status of your bills. Our online archiving facility keeps you posted about the history of your payments and can help you generate customised reports for your reference.
All this ease and convenience comes you at a very nominal charge.

Billjunction gives you the flexibility to select a Bill Payment Package of your bill payment needs and requirements.

The following packages allow you to pay your bills through Internet (www.billjunction.com)

One time Registration Fee = Rs 50/-
 Packages
 Amount
 You can pay
 Validity
 Effective cost per bill
 Supremo
 Rs 160/-
 20 bills
 1 Year
 Rs 8
 Gold
 Rs 225/-
 30 bills
 1 Year
 Rs 7.5
 Platinum
 Rs 325/-
 60 bills
 1 Year
 Rs 5.4
 Diamond
 Rs 550/-
 200 bills
 2 Years
 Rs 2.8


The following packages allow you to pay your bills through SMS as well as Internet (www.billjunction.com)

One time Registration Fee = Rs 50/-
 Packages
 Amount
 You can pay
 Validity
 Effective cost per bill
 SMS - Supremo
 Rs 160/-
 12 bills
 1 Year
 Rs 13.33
 SMS - Gold
 Rs 225/-
 25 bills
 1 Year
 Rs 9
 SMS - Platinum
 Rs 325/-
 50 bills
 1 Year
 Rs 6.5
 SMS - Diamond
 Rs 550/-
 125 bills
 2 Years
 Rs 4.4



The following packages allow you to pay your bills through Internet (www.billjunction.com)

as well as Telephone (1901-33-1901).

One time Registration Fee = Rs 50/-
 Packages
 Amount
 You can pay
 Validity
 Effective cost per bill
 Dial - Supremo
 Rs 160/-
 10 bills
 1 Year
 Rs 16
 Dial - Gold
 Rs 225/-
 15 bills
 1 Year
 Rs 15
 Dial - Platinum
 Rs 325/-
 30 bills
 1 Year
 Rs 10.8
 Dial - Diamond
 Rs 550/-
 100 bills
 2 Years
 Rs 5.5
DIAL 'n' PAY packages is not available in Chandigarh, Chennai & Hyderabad
Payment of LIC Insuance Premium & Touch Tel (Delhi) Bills is


Billjunction believes in providing value to its customers. With this view, it is our endeavour to give back these charges in some form or the other.

As you renew your next package, you get a Parker / Faber Castell / Pilot Pen free. You may also get discounts ranging from 20-30% on your renewal.

With all this, you pretty much get back much more than what you pay for to register with us.

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Do I need to have a Credit / Debit card to pay my bills?

No. To pay your bills through Billjunction, you do not require any Credit / Debit card.
In fact, BillJunction service works with any bank account, provided your bank branch has an MICR code (the 9-digit number printed at the bottom of the cheque issued by your bank). So you can use any of your existing bank accounts to pay your bills. Billjunction also gives you the flexibility to use multiple bank accounts to pay your bills.

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How do I get started to use this service?

1. Filling our Online Application Form

2. We will then send you a Welcome Kit containing

· A Welcome letter
· Prefilled Application Form
· Prefilled Bank Mandate Form

3.You need to sign these forms and attach a cancelled cheque along with these forms -

You just need to call us at 96280-96288 and we will pick these forms from your doorstep.
for chandigarh dial 0172 - 5072530.
Alternatively, you can send these forms by mailing at --

BillJunction Payments Limited,
Gr. Floor, Trade Garden Building,
Kamala City,
KPMG House,
Senapati Bapat Marg,
Lowerparel,
Mumbai 400 013.

4. We will send the Bank Mandate Form signed by you to your bank for signature verification.

After mandate verification and collection of charges (for the bill payment package selected by you) we will activate your BillJunction account.
Billjunction will send you an email / SMS once your account has been activated.

5.You then create your personal list of service providers relevant to you, to start receiving and paying your bills through BillJunction.

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How do I create the list of bills that I want to pay for?

Once you are registered with BillJunction, you will need to create a list of your Billers/ Payees to start making online payments of their bills. You have the flexibility to update this list as frequently as you wish.

To create this list, please follow the process below -

a) Login to www.billjunction.com using your User ID and Password.
b) Click on the 'Add Biller/Payee' link under the 'Billers/Payee' section
c) Select the city, and click on the Biller/Payee that you wish to add to your list

At this stage, you will be asked to give some details of your Service Provider e.g. For MTNL, you will be asked to give the telephone number and the CA number.

Therefore, it will be a good idea to keep the physical copy of your bills handy with you before you create this list online.

To create this list through the Telephone, dial 96280 - 96288, and speak with our Customer Service Representative. Our Representative will take these details from you and create the list for you.
For chandigarh dial 0172 - 5072530, to speak with our Customer Service Representative.

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If Billjunction presents my bills online, will I still get my physical bills?

Yes, you will continue to receive your physical bills from your Billers/ Payees, even after you register with BillJunction.com.
All service providers registered with us have been classified as either Billers or Payees. Billers will provide your bill details online and accept payment of your bills through us. Payees accept payment of your bills through us, but do not present your bill details online. Therefore, you will receive online bills for Billers and not for Payees.


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