Bill Junction

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Can I make changes in my contact details?
What do I do to add a bank account at BillJunction?
What is the Manual-Pay facility?
Can I instruct BillJunction to automatically pay the bills every month?
Can I stop an Auto-Pay instruction?
Can I edit my payment instructions?
Can I pay my bills from any type of bank account?
Does BillJunction offer archiving facilities?
When do I receive email alerts from BillJunction?

Can I make changes in my contact details?
Yes, you can change the contact details that you had specified while registering online. You can update your email address, phone numbers and other contact details in Personal Information under the Preferences section.

What do I do to add a bank account at BillJunction?
In case you would like to use another bank account, logon to www.billjunction.com and simply add the bank account to your list of existing accounts and send us the Mandate Form. You can do this by using the Add Bank A/c option. As soon as we receive your Mandate Form and get it verified by your bank, we would activate your account and inform you accordingly.

Alternatively, you can call us at 96280 - 96288, and speak with our Customer Service Executives. They will help you update your contact details.
In Chandigarh, you can call us at 0172 - 5072530.

What is the Manual Pay facility?
With the Manual Pay facility you authorise each bill payment at BillJunction. Every time we receive a bill, you would be notified through an email so that you can visit your personal Bill Inbox, review the bill and specify the exact amount and date before issuing a payment instruction. We will only pay when you tell us to do so.

Can I instruct BillJunction to automatically pay the bills every month?
Yes, you can use our Auto-pay instructions. This is like an Electronic Standing Instructions. As per your on line instructions, we automatically pay your bill and inform you about it through an email. Besides thisyou can also specify an upperlimit towards payment of your bills. This will give you the convenience of automatic billpayment. while retaining total control. If your bill exceeds the amount specified by you, we will notify you so that you can verify the bill details and then instruct us to pay.

Can I stop an Auto Pay instruction?
Yes, BillJunction allows you to revoke your Auto Pay instructions any time. However, such instructions will only be applicable to subsequent bills and not on bills for which the payment process has already been initiated.

Can I edit my payment instructions?
Yes, you can modify a payment instruction by going to your Bill Outbox and availing of the "Edit" feature. But be sure you make the changes only before the Last Date to Edit mentioned.

Can I pay my bills from any type of bank account?
You can pay your bills from your savings account, current accounts and cash credit accounts. The mode of holding of the account should be Single, Either or Survivor, Anyone or Survivor.

Does BillJunction offer any archiving facilities?
BillJunction keeps online details of your bills received and payments made through us, for up to 12 months. Our advanced querying feature allows you to generate customised reports (as per date, biller, and payment source) for payments made by you. In addition, BillJunction also maintains an offline archive that stores your payment details for a period of 36 months. If you need these details, please write to us and we'll send them at your mailing address.

When do I receive email alerts from BillJunction?
BillJunction has a comprehensive suite of emails to keep you informed at all times. We will send you an email as soon as a bill arrives, a reminder before your bill become overdue, an alert to keep your account funded before a debit, and of course we confirm all bill payments made by you.
We will also send you SMS reminders on your mobile phone, if you specify your number using the SMS Alerts option under Preferences. (after you login).

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