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FAQs
on Bill Presentment |
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FAQs
on Bill Payment |
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FAQs
on Bill Presentment |
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How
will I know when I have new bills?
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BillJunction
will send you an email notification, as soon as
a new bill arrives. The email will be
sent at the email address specified by you while
registering online. You can change the email
address any time by going to Personal Information
under the Preferences section.
We can also send you an SMS reminder on your
mobile phone, if you specify your number using
the SMS Alerts option. (at the time of registration,
or under "SMS Alert"
option after you have logged into Billjunction
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How
soon after BillJunction receives a bill will I be
notified about it? |
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As
soon as we receive the electronic bill, it is immediately
posted to your personal Bill Inbox on
BillJunction, and an email alert is sent to you
notifying the arrival of the bill. |
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Can I still see the details of my bill
before I approve it? |
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You
can only see the details of bills provided by Billers.BillJunction
classifies all service providers registered
with it as either Billers or Payees.
Billers are service providers who present
your bills electronically and accept payment
through us.
Whereas, Payees only accept the bill payment
through us, and do not present details of your
bills electronically. |
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Will
I still get my physical paper bill from the service
provider ? |
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Yes,
all Billers/Payees will continue to send you your
physical bills, even after you are registered
with BillJunction. |
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Will
BillJunction present my bills online ? |
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Yes.
BillJunction will present the bill details online
from Billers (but not from Payees).
Billers(View & Pay Bills) are those
Service Providers who provide bill details online,
and also accept payments through BillJunction.
Payees(Pay Bills) are those Service
Providers who currently only accept payments through
BillJunction, and do not present bill details online.
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Will
my online bill be the same as the physical bill?
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No,
Your online bill may not be an exact replica of
your physical bill. However, the online bill
will contain all necessary and crucial information
like the Consumer Reference Number, bill
amount, bill due date, minimum amount due etc. Certain
bill specific details like meter no., units
consumed etc. would also be provided. |
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FAQs
on Bill Payment |
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Can
I make payment for bills not presented through BillJunction?
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Yes,
you can pay bills not presented on BillJunction, provided
the Payee is registered with us, and has been
selected by you to receive payments through us.
All service providers registered with us have been
classified as either Billers or Payees.
Billers will provide your bill details online and
accept payment of your bills through us.
Payees accept payment of your bills through us,
but do not present your bill details online. |
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How
are the payments scheduled for Billers? |
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As
soon as we receive a bill from your Biller, we put it
online in your Bill Inbox and send you an email
noification. You can then log in to your Bill Inbox and
click on Pay to schedule the payment. By default,
we will fill up the bill amount and the bill date, to
ensure that the payment is made on or before
the due date. However, for some billers you have
the option to reschedule the payment by changing
the bill amount or the bill date.
Please note that you will continue to receive the
physical copy of the bill from your service providers.
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How
are the payments scheduled for Payees? |
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Once
you receive the physical bill from your Payee, you can
log on to BillJunction and schedule the payment
by giving us the bill amount and the payment date. |
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Do
I have to remember to pay a bill on time? |
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Billjunction
will notify you about the arrival of a new bill from your
Biller. morever, BillJunction will also send you
an email reminder a specified number of days before the
due date, in case you have not scheduled payment
for a particular bill.We can also send you SMS reminders
on your mobile phone, if you specify your mobile number
using the SMS Alerts option under Preferences
(after you login). |
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Who
authorises payment amounts and dates? |
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Only
you can schedule and authorise a payment from BillJunction
-- you tell us who, when and how much to pay. |
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Do
I have to pay the entire bill amount? |
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No,
you decide and approve the amount of payment for every
bill. However, BillJunction can accept part
payments only if the service provider has approved it.
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When
I pay a bill, when and how does BillJunction debit my
account? |
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BillJunction
debits your account through the Electronic Clearing Service
(Debit Clearing) process of the Reserve Bank
of India. Your payment instructions are normally
sent to RBI every Monday, or the next working day.
You can expect the debit to your account on Friday.
You would receive an email from us 4-5 days before
the debit date, reminding you to keep your account
funded. |
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How
will I know when a bill has been paid? |
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BillJunction
would send you an email confirmation as soon as your bill
is paid. We can also send you SMS alerts on
your mobile phone, if you specify your mobile number
using the SMS Alerts option under Preferences (after
you login). |
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How
do I prove I made a payment through BillJunction? |
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BillJunction
will send you an email confirmation of every payment made.
You can get a complete record and verification
of all payments you have made through us. Further, as
all payments are made by debiting your bank account,
they would reflect in your bank statement
as well. In case of a specific dispute, BillJunction would
endeavour to get a physical receipt from the Biller.
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What
happens if I don't instruct Billjunction to pay the bill
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BillJunction
will continue to send you email notification that a bill
is overdue. Bills are never paid unless you
authorise them. If you choose not to pay a bill or pay
by through other channels, those bills
would be filed in the Archives section after they expire. |
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What
happens if I do not have enough money in my bank account
to cover my bills? |
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BillJunction
pays your Biller after it receives fund from your account.
Consequently just as with a paper cheque, you have
to maintain sufficient funds in the account to cover
all payment obligations. In case of insufficient
funds in your account resulting in a failed debit,
BillJunction will notify you through email. Please note
that your bank may charge you a fee for failed debits.
Therefore we suggest you to consult your bank for their
specific pricing policies. |
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Does
BillJunction support bill payment by credit card?
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As
of now BillJunction only supports payment through a bank
account. However, BillJunction will be introducing
this feature soon. |
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Can
I still pay my bills when it is past the due date? |
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Payments
cannot be made online after the due date mentioned on
the bill. If payment is made after the payment
date scheduled by us, the payment of the bill could
be accepted as 'late payment' by the Biller/ Payee,
and might attract penalty/ late charges. In such
a case, it is advisable to Cancel the online payment
and pay through the offline channels Collection
Centres / Dropboxes. |
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