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FAQs
on USER ID AND PASSWORD |
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I
have forgotten my Password. How can get a new one? |
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It
is not uncommon for people to forget their Passwords.
BillJunction enables you to get a fresh password
through the following options:
a) Get a new password ONLINE:
On the homepage of www.billjunction.com,
click on the "Forgot
your password" link.Here, you
will be asked to enter your Login Name (or User
ID) & Bank Account Number. On successful
authentication, the new password will be either
e-mailed to you or couriered to you depending
upon your choice.
b) Get a new password OFFLINE:
Please write to us at support@techprocess.co.in indicating
your Name and User Id. For purpose of authentication
and added security, we may ask you to furnish a signed
application or a fax copy of your request.We will
issue you a new password and will
courier PIN Mailer to you. |
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I
have forgotten my BillJunction Login Name. What do I do
now? |
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If
you forget your Login Name, please send us an email
at support@techprocess.co.in
indicating you name and contact address as
registered with us.
Your new Login Name and Password will
be couriered to you in a sealed envelope, at your
mailing address.
Once you login to the site using this Login
Name and Password, you will be promoted to
change your Password. This procedure is being
followed to protect your Personal Information
and to prevent unauthorised usage of your
account. |
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I
have registered for BillJunction service. How do
I know the status of my application? |
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You
can email us at support@techprocess.co.in
indicating your Application Number and DSA code
mentioned on the tear-way section of the Application Form
retained by you. We will revert with the status
of your application. |
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I
have received my PIN mailer in tampered condition. What
do I do now? |
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Please
email us at support@techprocess.co.in
indicating your Name & USER ID. We will reset the
password and issue a fresh PIN mailer to you. Please
do not use the Password indicated in
the tampered PIN mailer. |
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I
have received my PIN mailer, but the USER ID & Password is
not properly visible? |
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Please
email us at support@techprocess.co.in indicating your name
& contact address (as given by you in the registration
form) we will reset the password and issue a fresh PIN
mailer to you. |
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FAQs
on SERVICE FEATURES |
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Can
I make changes in my contact details?
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Yes,
you can change the contact details that you had specified while
registering online. Please login to www.billjunction.com
using your User ID & Password and you will be able
to update your email address, phone numbers and other
contact details in "Personal Information" under
the "Preferences section." |
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What
do I do to link one of my other bank accounts with BillJunction
to pay my bills?
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In
case you would like to use another bank account, logon
to www.billjunction.com
and simply add the bank account to your list of
existing accounts and send us the sigmed Mandate
Form.
You can do this by using the "Add Bank A/c"
option. As soon as we receive your Mandate
Form and get it verified by your bank, we would activate
your account and inform you accordingly. |
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What
is the Manual Pay facility? |
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With
the "Manual Pay" facility you authorise
each bill payment at BillJunction. Every
time we receive a bill, you would be notified through
an email/SMS so that you can visit your personal
Bill Inbox, review the bill and specify the exact amount
and date before issuing a payment instruction. We
will only pay when you instruct us to do so. |
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Can
I instruct BillJunction to automatically pay the bills every
month? |
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Yes,
you can use our "Auto-Pay" instructions.
This is like an Electronic Standing Instruction.
As per your online instructions, we automatically
pay your bill and inform you about it through
an email.
Besides this, you can also specify an upper-limit
towards payment of your bills. This will give you
the convenience of automatic bill payment while retaining
total control. If your bill exceeds the amount specified
by you, we will notify you so that you can verify the
bill details and then instruct us to pay. |
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Can
I stop an Auto-Pay instruction?
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Yes,
BillJunction allows you to revoke your Auto Pay instructions
any time. However, such instructions will only be applicable
to subsequent bills and not on bills for which the payment
process has already been initiated. |
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Can
I edit/modify/delete my Payment Instructions?
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Yes,
you can edit/modify/delete a Payment Instruction by going to
your "Bill Outbox"
(after you have logged in www.billjunction.com)
and availing of the "Edit" feature. But be sure
you make the changes only before the "Last Date to Edit"
mentioned. |
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Can
I pay my bills from any type of bank account?
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You
can pay your bills from your savings account, current
accounts and cash credit accounts. The mode of holding
of the account should be Single, Either or Survivor,
Anyone or Survivor. |
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Does
BillJunction offer any archiving facilities?
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BillJunction
keeps online details of your bills received and payments made
through us, for up to 6 months. Our advanced querying
feature allows you to generate customised reports (as
per date, biller, and payment source) for payments made by you.
In addition, BillJunction also maintains an offline
archive that stores your payment details for a period
of 36 months. If you need these details, please write to us
and we'll send them at your mailing address. |
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When
do I receive email alerts from BillJunction?
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BillJunction
has a comprehensive suite of emails to keep you informed
at all times. We
will send you an email as soon as a bill arrives,
a reminder before your bill become overdue, an alert
to keep your account funded before a debit, and of course
we confirm all bill payments made by you.
We will also send you SMS reminders on your mobile
phone, if you specify your number using the "SMS-Alerts"
option under Preferences. (Once you have logged into www.billjunction.com).
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FAQs
on SMS'N'PAY SERVICE |
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Is
this service available for both GSM as well as CDMA (WLL) networks?
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Currently,
this service is available for only GSM as well as CDMA Cellular Networks. |
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Will
I receive an SMS alert for every bill?
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Once
you register for the service, you will create a list of bills
that you want to pay
through this service. From the next billing cycle,
you would start receiving the SMS alerts for all
the bills that you have listed. You can update (add
or deleted any bill detail) this list anytime. (View
Demo) |
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What
bill details would be available in the SMS?
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The SMS alert that
you would receive will carry the following bill details
-· Name of the Service Provider (e.g MTNL
or BSNL) · Bill Amount · Bill Due Date
· Bill ID - To avoid typing a detailed
message, you can just quote the Bill ID while referring
to a particular bill. (View
Demo)
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What
do I need to do to pay the bill through SMS? |
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To
pay the bill, all that you need to do is to REPLY to the
SMS by typing PAY <Bill ID>
(View
Demo) |
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Will
I receive any confirmation that BillJunction has received
my Payment Instruction?
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You will receive an SMS message
from BillJunction whenever you send us any Bill
Payment Instruction. This SMS message will confirm receipt
of your instruction. It will also give you the
Transaction ID for your reference.
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Will
I receive any confirmation that BillJunction has paid my bill?
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On successful debit of your
bank account, BillJunction will remit the money to the Biller.
You will receive an SMS message from BillJunction
confirming this.
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Will
I receive any message from BillJunction if my bill has not been
paid? |
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If your Bill Payment Instruction
can not be processed for any reason (insufficient balance
in your account etc.), BillJunction will send you an
SMS message informing the same.
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Can
I pay my bills if I am out of city?
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If your mobile phone is on
'roaming' then you will be able to receive as well as send
your Bill Payment Instruction to BillJunction.
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What
happens if I loose my mobile phone or I change my mobile phone
number?
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If you loose your mobile
phone, or change your mobile phone number, please inform
BillJunction at the earliest. You can also indicate
your new Mobile Phone Number so that we can
update our records. All your subsequent bill alerts
will then be sent on the new number.
You can inform us by calling our
HELPLINE
or email us at support@techprocess.co.in
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Are
there any charges to receive or send SMS for this service?
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Once you are registered
for this service, BillJunction does not charge any fee
to send the SMS alerts. However, for every SMS
message that you send you shall pay to your
Cellular Service Provider as per their prevailing
tariffs.
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